At The JW Company, we are committed to providing high-quality products and ensuring complete customer satisfaction. Our products are covered by a limited warranty, which is outlined below. Please take a moment to read the details of our warranty policy to understand what is covered and the procedures for claims.

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1. Warranty Coverage

We offer a limited warranty on all products sold through our website. The warranty period begins from the date of purchase and applies to defects in material or workmanship under normal use and conditions.

• Electronics: Our electronics products come with a 12-month warranty from the date of purchase.
• Accessories: Accessories such as chargers, cables, etc., come with a 6-month warranty from the date of purchase.

Please note: The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or wear and tear over time.

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2. What is Covered Under Warranty

• Manufacturer Defects: If your product has a defect due to faulty materials or workmanship, it will be covered by our warranty.
• Functionality Issues: Products that malfunction or do not function as intended, within the scope of regular use, will be eligible for a warranty claim.

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3. What is Not Covered Under Warranty

The following issues are not covered under the warranty:

• Damage caused by accidents, misuse, or improper handling.
• Products that have been tampered with or repaired by unauthorized personnel.
• Normal wear and tear (e.g., scratches, fading).
• Products with serial numbers removed or altered.
• Damage caused by water, fire, or exposure to extreme conditions.
• Consumables like batteries (unless a defect is present within the first 30 days of use).

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4. How to Claim Warranty

If you believe your product is defective and covered by warranty, follow these steps to file a claim:

1. Contact Us: Reach out to our customer support team via email at info@thejwcompany.com or call +91-9509955553.

2. Provide Details: Please provide the following information when submitting a warranty claim:

   • Your order number.
   • A description of the defect or issue.
   • Photographs or videos showing the defect (if applicable).
   • The serial number of the product.

3. Return Authorization: If your warranty claim is approved, we will provide instructions on how to return the product to us. Please note that you may be required to send the product back in its original packaging (if possible).

4. Inspection and Resolution: Once we receive the product, our team will inspect it to confirm the issue. If the defect is covered under warranty, we will either repair or replace the product at no additional cost to you.

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5. Refunds and Replacements

• If the product cannot be repaired, we will replace it with a new or refurbished unit of equal or greater value.
• In cases where a replacement is not possible, we will offer a refund for the purchase price (minus shipping costs) at our discretion.

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6. Warranty Period Extension

In the event of a replacement product, the warranty for the replacement will be valid for the remainder of the original warranty period or 30 days from the date of the replacement, whichever is longer.

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7. Warranty Transfer

The warranty is non-transferable and applies only to the original purchaser of the product.

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8. Contact Us

If you have any questions regarding our warranty policy or need assistance with your claim, please contact our customer support team:

Email: info@thejwcompany.com
Phone: +91-9509955553